Refund policy

Here is the updated return policy with the changes you requested:

7-Day Return Policy for Defective or Incomplete Items

We offer a 7-day return policy for defective or incomplete items. You have 7 days from the date you receive your item to request a return if the product is defective, damaged, or incomplete. Please note that returns for change of mind are not accepted.

To be eligible for a return:

  • The item must be defective, damaged, or incomplete.
  • You must contact us within 7 days of receiving your item.
  • The item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
  • You will also need the receipt or proof of purchase.

To start a return:

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care products (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you have concerns about your specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at niaziw867@gmail.com.